Patient, Customer and Staff personal data is very important to us. We aim to respect it and keep it safe.
This applies to adults and children. This Privacy Notice aims to be concise and transparent, easy to understand and is provided free of charge.
Data Controller—Alexander Opticians is a Partnership of 4 people: Christos Marcou, Heather Marcou, Alexander Marcou and Helen Woods. Lead name on these issues would be Heather Marcou but the other partners would be happy to help.
We refer you to the accompanying annexes to accurately explain the situation.
Annex A –Record Keeping in Our Practice
Please see Notes. This document covers Patient, Customer and Staff categories of personal data, the Legal basis for processing their personal data, Who these personal data are shared with, Time limits of erasure and Technical/organisational security measures to ensure the level of security appropriate to risks.
Annex B—Lawful Bases for Processing Personal Data
This category outlines the 16 Legal Bases for processing personal data and relevant notes.
Annex C—Individual Rights
This category outlines the 8 rights individuals have under the new law (GDPR) and what this means in our practice.
We keep paper and computer Patient , Customer and Staff records. In addition, on our Website we receive enquiries. We aim to be clear that that we retain personal data freely given which is only accessible by us, the Partners and staff of Alexander Opticians. The system is password protected, kept up to date with ant-virus software in place. We do not share this information with anyone else.
Complaints in the first instance should be directed to the Partners of Alexander Opticians at the above address in writing or by e-mail.
If the Complaint remains unresolved then it should be directed to the Information Commissioner’s Office at https://ico.org.uk